Satisfaction survey Confirm the email address where you have received the survey(Required)Which of these options best suits your family situation?(Required) I live alone I live with my partner I live with my children, with or without a partner I live with my parents The children no longer live at home I am retired We are a company I share a flat Others If you selected Other, tell us your family situation(Required)What services do you have contracted with XTA?(Required) Optic fiber Phone Landline Phone Radiofrequency Others If you selected Other, tell us what other service you have contracted.(Required)About XTA's Fiber Optic service...From 0 to 10, would you recommend XTA to a friend or family member?(Required) 0 (Not at all) 1 2 3 4 5 6 7 8 9 10 (A lot) How do you rate the quality/price ratio of your Fiber Optic service?(Required) 0 (Very bad) 1 2 3 4 5 6 7 8 9 10 (Very good) About XTA's Mobile Phone service...From 0 to 10, would you recommend XTA to a friend or family member?(Required) 0 (Not at all) 1 2 3 4 5 6 7 8 9 10 (A lot) How do you rate the quality/price ratio of your mobile phone service?(Required) 0 (Very bad) 1 2 3 4 5 6 7 8 9 10 (Very good) Overall, from 0 to 10, would you recommend XTA to a friend or family member?(Required) 0 (Not at all) 1 2 3 4 5 6 7 8 9 10 (A lot) How do you rate the attention received so far by XTA?(Required) 0 (Very bad) 1 2 3 4 5 6 7 8 9 10 (Very good) Does XTA's service offering meet your needs?(Required) 0 (Not at all) 1 2 3 4 5 6 7 8 9 10 (A lot) What motivated you to hire XTA's services?(Required) Price Personal customer service approach Technical support service Proximity Lack of alternative offer Conditions of stay / penalties The other operators don't convince me. Others You can check more than one boxIf you selected Other, tell us what motivated you to hire our services(Required)Do you remember how you met XTA?(Required) Google (or other search engines) Recommendation from an acquaintance Presentation in a municipality I saw the vans Technicians, installers Social networks Media Brochures Advertising fences Others If you selected Other, tell us how you found out about us(Required)Which of these values relate to XTA?(Required) Transparency Involvement Empathy Sense of country Proximity Joy Optimism Commitment Respect Professionalism Others You can check more than one boxIf you selected Other, tell us what values you relate to XTA(Required)If you could choose one improvement to your conditions with XTA, what would you prefer?(Required) Faster connection speed Family connection and telephone pack Live Television Service (DTT channels, regional and thematic channels) Price reduction Better mobile coverage Subscription to video on demand services (Netflix, HBO, Amazon...) Faster technical support Remove contract commitments Others You can check more than one boxIf you selected Other, tell us what improvements you think are appropriate(Required)What other services would you like XTA to offer?(Required) Home automation systems Electricity Solar panels Sale of mobile terminals Parental control Mobile terminal repair Home sensorization for the elderly, with special abilities… Others You can check more than one boxIf you selected Other, tell us what other services you would like us to offer(Required)What could we do to provide you with better service? Δ
