Satisfaction survey Which of these options describes better your current situation?(Required) I am living alone I share home with my partner I am living with my children I share home with my parents My children became independent and left home I am retired We are a business I share apartment Others If you have selected Others, please tell us your family situation(Required)What services did you contract with XTA?(Required) Optic Fiber Mobile Landline phone Radio frequency Others If you selected Other, tell us what other service you have contracted(Required)About XTA's Fiber Optic service...From 0 to 10, in which grade would you recommend XTA to a friend or a family member?(Required) 0 (Nothing) 1 2 3 4 5 6 7 8 9 10 (A lot) How do you rate the quality/price ratio of your Fiber Optic service?(Required) 0 (Really bad) 1 2 3 4 5 6 7 8 9 10 (Perfect) About XTA's Mobile Telephony service...From 0 to 10, in which grade would you recommend XTA to a friend or a family member?(Required) 0 (Nothing) 1 2 3 4 5 6 7 8 9 10 (A lot) How would you rate the quality/price ratio of your Mobile Telephony service?(Required) 0 (Really bad) 1 2 3 4 5 6 7 8 9 10 (Perfect) In general terms, from 0 to 10, in which grade would you recommend XTA to a friend or a family member?(Required) 0 (Nothing) 1 2 3 4 5 6 7 8 9 10 (A lot) How do you rate the attention received so far by XTA?(Required) 0 (Really bad) 1 2 3 4 5 6 7 8 9 10 (Perfect) Do the services of XTA respond to your necessities?(Required) 0 (Nothing) 1 2 3 4 5 6 7 8 9 10 (A lot) Which of these reasons helped you to make up your decision to contract XTA.(Required) Price Attention received from the customer service The Technical Attention Service Proximity The non-existence of other companies Commitment conditions/penalties I don’t trust the other companies at all Others You can choose more than one optionIf you have selected Others, please tell us what motivated you to hire our services(Required)Do you remember how you met XTA?(Required) Google (or others internet browsers) I was recommended by my family, friends, neighbours… I attended a meeting in my town. I saw the company vans running around Technicians or installers Social networks (Facebook, Instagram…) Mass media (local newspapers, radio commercials…) Pamphlets Hoarding boards Others If you have selected Others, please tell us how you met us(Required)Which of the following values helps you to identify XTA?(Required) Transparency Involvement Empathy A local company helps me to feel that I belong to this country. Proximity Happiness Optimism Commitment Respect Others You can choose more than one optionIf you have selected Other, tell us what values are related to XTA(Required)If you could choose an improvement of your current conditions with XTA, which of the following ones would you choose? (Required) More connection’s speed Family packs with internet connection and phone services. TV services (DTT, autonomic and thematic channels). Price reduction Better mobile coverage Subscriptions for streaming tv services such as Netflix, HBO, Amazon…) Faster technical support Others You can choose more than one optionIf you have selected Other, please let us know what improvements you think are appropriate(Required)Which of the following services would you like to add XTA to offer?(Required) Home automation services Energy/electricity Alarms and security Solar modules Sale of mobile terminals Parental control Repair of mobile terminals Home sensorisation for the elderly, people with special needs... Others You can choose more than one optionIf you have selected Other, please tell us what other services you would like us to offer(Required)What can XTA do in order to give you a better service? Δ
